The Project
Pultron required a centralised and unified CRM system to enable their ambitious growth and geo-expansion agenda through B2B and partner channels. Pultron selected Salesforce as their CRM solution and needed a partner to lead implementation across multiple countries.
My Role
Adel led end-to-end solution architecture, leveraging extensive experience in the design and delivery of Salesforce Community Cloud projects within international organisations to identify business requirements and deliver best-fit technical solutions.
The Challenges
Hard to manage global sales data and process in Spreadsheets
Collecting data and support is a time consuming task while operating in multiple satellite offices across different time zones
Encountered challenges in pricing methods and sales managers couldn't quote the right products with the right price.
The Solutions
Pultron Partner Community
The first step towards a unified platform was to build a framework in Salesforce that fits well with the core business processes at Emaar's, This is to ensure that all the offices can leverage the same Salesforce organisation and reporting is easier across the group.
Product Management Tool
Pultron use the product management tool within Salesforce where they have the products in different prices books with click of button sales managers can create a quote with the right product details and price.
Automation
With the automation capabilities built-in Salesforce the operational efficiency has increased substantially, this has empowered Emaar to focus on customer satisfaction and provide premium customer service.
Samer Fahim, Sr.Project Manager
I was working alongside Adel managing all aspects of the project delivery, Adel had shown great leadership skill for mentoring the development team on following the best practice, resulted in smooth project delivery, also his remarkable expertise in business process automation made sure we have a stakeholders engagement from the start of the project until we went live with the solution.
The Results
More Deals Won
Full View of Sales Process
Higher Accuracy in Sales Forecasting
